Troubleshooting

Check your spam or junk folder, and that you typed the address correctly. Choose Resend code to get a new one. Codes are 6 digits and expire after 15 minutes. You can also choose Continue with Google instead.

You've entered too many wrong codes or asked for too many codes in a row. Wait a minute and try again. Each code allows 5 tries.

Sign-in links work once and only for a short time. Enter your email to get a new one.

Verify the address with Google first, or sign in with your email and a code instead.

The document may have expired or been deleted, or the address has a typo. Ask the person who sent it for a fresh link. If you own it, check its expiry in your dashboard.

It's shared with specific people. Sign in with the address it was shared with and it opens.

The document is shared with specific people, and the account you're signed in with isn't one of them. Most often, you're signed in with a personal address and it was shared with your work address, or the other way round. Sign out and sign in with the other address, or ask the owner for access. See Request access.

Enter the password you were given. After too many wrong passwords, Markdrop asks you to wait a few minutes before trying again.

On a workspace's own domain you sign in separately. Choose Sign in in the domain's header. See Sign-in on your domain.

One file can be up to 25 MB, and video and audio up to 2 GB. For bigger things, send them peer to peer instead. See Limits.

Your account holds up to 20 GB, and old versions of files count toward it. Delete files you no longer need, or old versions, then try again. See Replace a file and versions.

Markdrop shows a fixed list of file types in the page. Anything else is offered as a download. See Supported file types.

Workspace invitations work only for the address they were sent to. Sign in to Markdrop as that address, then open the link again.

Invitations last 7 days. Ask an admin of the workspace to choose Resend.

See If it doesn't verify on the custom domain page. The most common cause is a DNS panel that adds your domain to the record name a second time.

Its DNS records stopped pointing at Markdrop for three days, so it stopped serving. Put both records back, then choose Check DNS again. Links on markdrop.in kept working throughout.

That setting needs the Admin role. Ask the workspace's owner or an admin. See Members and roles.

Your own views are left out only while you're signed in. Sign in on the browser you use to check your links.

Views from your workspace's members are hidden by default; turn off Hide views from … members on the item's Audience tab to include them. Bots and link previews aren't counted as views. See What gets counted.

Visitors whose browsers send Global Privacy Control don't send reading or watching data. Very short visits (under 2 seconds of activity, with nothing played) aren't kept as sessions.